'Our greatest assets are those we seek to give a voice'

Chris Dossett

31/10/2013

‘What’s your story’ the youth wing of User Voice was born in 2011 following a consultation with over 740 young people across England. True to the principles of User Voice, young people themselves took their experiences directly to key decision makers, presenting their findings to Members of Parliament. The organisation has since evolved, engaging with well over 2000 young people with functioning youth advisory groups across the country; most of which I have had the privilege to be involved in. As we enter 2014 there has never been a more important time to give services users a voice and I believe User Voice is the most equip to do so.

The successive government now admits “we did a great job punishing people, we did a great job with crime going down and we did a poor job reforming people. We need to make sure there is mentoring, a buddying system, giving probation the autonomy they need.” – Sadiq Khan Shadow Justice Secretary (2013). Currently, under Justice Secretary Chris Grayling the criminal justice system is being privatised, untested on a scale not seen anywhere else in the world. Therefore, it is now more important than ever to monitor impact on services users. User Voice is the mechanism in which to do so as it exists to bridge the once vacuum between those who decide policy and those that experience it. Offering some of the most excluded people in our society to have a say over decisions that affect their lives.

Having worked across the youth service, youth offending service and on the troubled families agenda, as well as studying participation; never have I seen such genuine empowerment as witnessed since joining User Voice 6 months ago. I contribute this to our model of engagement and that User Voice lives its values as an organisation; employing those who have been through the criminal justice system. This is unique as it is apparent through the entire organisation from the CEO, to management, right to the front line. In doing so User Voice has developed a team with genuine expertise and experience of the problems we seek to solve, creating genuine passion and understanding which lacks in other organisations. 

With a democratic progress of engagement I have witnessed young people empowered and able to offer some of the most insightful understanding to offending I have ever heard. With such strong values through our organisation I see our staff motivating institutions and our many partners within the criminal justice system; enabling them to better understand the experiences of the very people they are employed to work with.

Whilst I remain optimistic, not everyone believes in giving us a voice, nor anyone who has ever offended. Our journey as an organisation must continue as we produce growing evidence that our model works and we continue to challenge the very culture of our institutions and society.

I would like to conclude by stating that our greatest assets are those we seek to give a voice, those who are turning their experiences of crime into positive, beneficial and lasting change for others. I feel deeply privileged to have the opportunity to learn from them every day. 

"We are the vehicle for the young people; we carry their voices and their courage to the decision makers"

Ricky Sykes
09/09/2013

Hi, my name is Ricky and I work for User Voice as an Assistant Programme Manager, working on youth projects.

To find myself working with User Voice has been a great inspirational journey; day in and day out I still feel the privilege of working on my passion which is supporting young people.

For many years as I ground away at life with the little wisdom I had, I would ask myself time and time again, why do things keep going wrong?  Why do I find myself making the same mistakes over and over again, finding myself in situations and places surrounded with the same people making the same mistakes as I was? It wasn’t until coming to work with User Voice that I got my answers to the numerous why’s that I had asked myself over and over. I now understand that it was to give me that depth, that understanding and that energy to help transform Young People’s lives through my own experience of challenges, victories and failures.  I now find I am able to truly relate with the struggles these young people are facing daily, (and the direction they are heading in), if they aren’t to receive the support, understanding and care they so need.

To be a part of a team of people with the same passion and drive as myself at User Voice is also a privilege I find myself in every day of the  week,  as we come together to bring about change.  We are the vehicle for the young people; we carry their voices and their courage to the decision makers who then get the opportunity to hear from young people first hand; their struggles, desires, and their ambition, as they try to positively affect their own and their peer’s lives despite the challenging environments they face daily.

I believe that Young People should be allowed their mistakes; I explain to them that this doesn't mean I don’t want them to make the right choices but I do respect their personal journeys.  They may stumble, but that isn't necessarily a reflection of the quality of the work being done with the individual. I try to remain open minded and non-judgmental allowing young people the room to make mistakes and to grow from them; they know that I will be there for them regardless and that I value them.

‘’The proof is in the pudding!” so they say, well if that’s the case then I have tasted some pretty tasty proof puddings whilst being at User Voice!  My colleagues and I have witnessed some amazing transformations take place in the many Youth Offending Services we have worked in. To witness the change in character from the young people as they really feel listened to, valued and respected is amazing and never fails to remind me of why I work with User Voice.

My thanks to all the User Voice team and young people that I've worked with for your trust and belief that things can get better as long as we keep  believing  in people.

I will continue to do my best to bring about positive change as I work here at User Voice and as I gain more privileges meeting more young people and the professionals working with them, and enjoy my journey and learning that is never ending.

Poetic Justice

Shauna Dacres

30/08/2013

One wrong mistake took me out; I felt that I was drowning in the mist of my tears when the judge sentenced me to 5 years imprisonment. I felt this way because I saw my life flash before me. Every second, every minute, of every day, I felt that I wasted the last years of my teenage years being in prison and not doing anything remotely constructive. I remember I was put on a ‘Restorative Justice’ course: Sycamore Tree. I knew nothing about this; the only indication of what was meant by the word ‘restorative’ was to amend.

I started the course thinking that it would not benefit me. However, I found that it had helped me to help myself in dealing with the hurt and pain that I caused my family and me; I learnt to accept.

The course was designed to raise victim awareness and also to bring the offender face to face with the victim so that they could have their questions answered with an apology. This was a unique opportunity for the victim and the offender to communicate so they both could find closure and move forward.

During the course I found useful tools that would help me to understand how my actions can and would affect those around me.  For example, the ‘ripple’ effect, this was demonstrated by the offender dropping a coin in a pool of water which would then create ripples throughout the pool. The coin represented me and the ripples where my actions and each ripple got bigger as the coin sank.

From that day on my outlook on life changed, I had more consideration for others, I cared about what people felt or thought. Most of all I cared about what I had put my family thought. Desperately trying to gain the respect and trust from my family especially my mum, I made a conscious decision that when I left prison I would try my best to help young people from going to prison and wasting their teenage years, as I knew having been locked up day after day, and night after night. This was no life for a young person who hasn’t lived or seen the world. There was more to life than just sleeping, there was more to life than just 4 walls and a small window that I could hardly stick one leg out of. There was more to life than looking at walls with disturbing thoughts of previous prisoners.

I wished and hope for the day I walked to freedom, I wish for the words ‘you’re free to go’. I often thought to myself, once I’m free what as the future got in store for me? Will I ever find employment? Will they accept me for me? Will I ever put the past behind me and will I cope?

Lo and behold I was free, after serving a two and a half year sentence. Upon release I had set myself targets that would help me get back on track and start my life again. I was lucky enough to have the help of service providers who helped me find employment. I had been short listed to go for an interview for a social enterprise scheme CanDo Coffee, who wanted to offer employment to people who had been involved with the criminal justice system. I was happy for the opportunity of employment and because they cared to help those with a criminal conviction, and I accepted the position as a Coffee vendor. Unbeknown to me the work I wanted to get involved with was a stone’s throw away from me, at User Voice! This gave me the pleasure of working on the Youth Team as a Youth Engagement Coordinator. Carrying out the responsibility of this role has enabled me to help young people to engage in positive and meaningful activities. It also allows me to share the journey that I have been on at such a young age. If I can reach out to one individual and make a difference in their day to day life then for me it is job done.

An insight into two weeks work experience at User Voice

Jude Jubey
12/8/2013

Speaking at the Criminal Justice Convention 2013

Week 1, Monday

I was in a meeting with Bob Ashford, who is running an organisation called Wipe the Slate Clean. They are trying to get people that have committed a crime years ago that was seen to be a minor offence to have it removed from their history. This I felt was very interesting because it’s one thing that is very close to my heart, because I hope one day I could have my own slate wiped clean.

Later that day I was in a preparation meeting about going to see the MP Jeremy Wright on the rehabilitation of prisoners. This was very interesting because the new plans mean that a lot of things are changing, and I felt that it if the government did it the wrong way things could get much worse.  That meeting went on for a long time, I got to meet council members from all over the country and we all realised that most of the time people are facing the same kind of issues just in different places.

Week 1, Tuesday

We went to the Ministry of Justice and we all made our points to the MP. I felt happy that everyone got a word in, and I hope that he took what we said into consideration, only time will really tell.

Then we went to a meeting at London Probation to talk about what happened and how we felt it went. This was very interesting because I was able to see how everything works and develop a better understanding.

Week 1, Wednesday

I was at a meeting with the head of London Probation, Mark Johnson and Daniel Hutt. They talked about the benefits that User Voice has been able to bring to the trust through elected council members within Probation. 

Then we went to a Cando Coffee meeting with What If, we were looking at the branding and what kind of message Cando want to give out to their customers. Being a social enterprise they have to be very careful because some people don’t know what it is and will think it’s just another charity.

Then we had another meeting right afterwards with one of the board members looking at the structure of User Voice and how the board works, and this gave me a much deeper understanding of how big User Voice really is and how big it’s grown in such a sort time. This for a charity I think is an amazing thing because it just shows how different they are to many of the other organisations that work within the criminal justice system.

Week 2, Monday

I was at the office helping to map out Southwark to make sure that we understand what things are being offered to young people. I enjoyed it because I was able to learn so much about the different organisations within my area.

Week 2, Wednesday

We went to meet the young people at Tower Hamlets Youth Offending Service and we took them for some lunch, and I had a talk with one of the young people about what she wants to do. I showed her that there are apprenticeships that she could get involved in and I called one of my contacts that work in Channel 4 Apprenticeships and she gave me the link to what was left on offer and I passed the information on.  This I hoped would help her to do something really good with her time. There is something about helping people that I enjoy and I really think is vital in life because when you give you feel so much better.

Week 2, Thursday

I was with Mifta and Shauna at Southwark feeding back to the Youth Advisory Group on what I had been getting up to on my work experience and showing them that it really is an amazing door that User Voice opens to you and it’s always about you being able to show people that you are a capable person.

The week was an amazing insight to how User Voice works and how much change they are making to the criminal justice system, and this I think is an amazing thing because it really does need a change and only offenders can stop re-offending. It also showed me that I had the skills to influence people in a positive way to see how by helping us you will be helping so many more people.

I want to thank everyone for giving me the chance to do my work experience at such an amazing place, it really opened my mind and gave me so much energy and drive being around such wonderful and inspirational people. 

I wanted to work with young people to allow them to make positive choices which will help them in life

Mifta Choudhury

22/07/2013

I joined User Voice almost 11 months ago working on the Youth Programmes. I deliver the Youth Councils and Advisory Group projects across London and also support staff on the adult community side with Peer Mentoring.

User Voice is unique because of the staff who work here and the holistic support it gives to service users.

I spent the best part of my life in prison. One of the things that I saw was that people kept coming back; I saw people who got out of prison after being inside for two or three years and down the line I would bump into them again, I would think to myself why have they come back into prison?

When we had a catch up and a chat I would ask them about why they were back in prison and they would tell me that they had no help or support outside once they had left jail, they were back on streets doing what they had to do to survive… I remember the same people saying to me, I’m not coming back to jail! In the end it was thanks to those people that I decided to get an education while I was in prison.

I decided that I wanted to work with young people to help them, to support and guide them and allow them to make positive choice’s which will help them in life.  It’s not my job to impose my values or beliefs on the young people I work with, but I use my learning experiences to inspire these young people onto a better future.

I find that the young people I work with at User Voice are innovative, resilient and passionate about making change, once you get to know them!  They see you for who you are and once you have built the relationship with them you get to see this passion and drive. We have some great conversations and other times we have a really good laugh!

The young people I've been working with are now the leaders of their Youth Council/Advisory Groups, and now being accredited as Peer Mentors. They have learned to manage and balance their life to extent where they now turn up for meetings on time and can commit themselves to helping to change local services and the community and look at life in a different way. 

I don’t think this is just down to me; it is by the young people learning, adapting and by having absolute consistency from User Voice staff who provide a holistic, caring approach to working with these young people.

Words have power. Choose them wisely.

Anne-Marie Douglas

20/05/2013

I find the term ‘Participation’ relating to young people’s involvement in service provision patronising by its very definition. It aspires to the notion that children and young people are allowed to participate or offer their views on services that adults run, some of the time, and when it suits the adults who make the decisions about services designed to meet their needs.

I could talk about theories and degrees of participation, and of course tokenism, but it is all meaningless if service users don’t understand it; language used to demonstrate service user involvement is exclusively the language of professionals and so incorporates the power imbalance inherent within. If you ask a 16 year old attending a Youth Offending Service they may or may not know what ‘Participation’ means, especially to Professionals, but they will know the reasons why they (and their families) will or won’t engage with services. They will also likely have some thought provoking and insightful ideas into ways to increase engagement, and in our experience, will often want to help others who face similar circumstances. However, they will probably have to trust you to tell you what they know and therein lies the challenge.

We know from our own experience that trusting support agencies isn’t easy for some young people and families. I could tell you stories of staff, young people and families involved with projects at User Voice that you’d never forget, but they have been forgotten and failed by the many, many agencies that have been in their lives, not being listened to, not having a voice, feeling betrayed and not having consistent, trusted support at the times they most needed to help them to navigate and access these services. Professional service providers often call some groups of young people and families, ‘hard to reach’ and ‘disaffected’ (there seems to be a need to define the complexity of their situations from an external perspective). I can tell you that this is the very group we find ‘easy to reach’, and it is the professional service providers who can be ‘hard to reach’!

It is not enough to be ‘experts by experience’ though; we know, (because service users tell us) that we have to create the conditions that support young peoplein their journeys to self-discovery, (rather than simply counting reductions in re-offending as a measure of success) and to support them to access professional help. We do this by developing trusted, secure and consistent relationships, individual care and offering a choice based ‘open door’ approach that allows individuals to opt in and out as they wish, when they wish and to engage for as long as they need.

We could talk theoretically about attachment, inherent person centred approaches incorporating congruence, empathy and positive regard that support how we engage young people in the criminal justice system. But let’s keep it real (this is a User Voice blog after all!), this isn’t rocket science; many people instinctively know about this because it is the way we should look after and nurture our children; they need to know you care. So I ask, and will keep on asking, “Why is it still not happening in services designed to meet the needs of our most damaged and vulnerable children and young people”?

Involving service users meaningfully is a movement toward integrating service users into co-producing services, in partnership with professionals, designed to meet their individual needs. When we extend this into reaching and giving voice to our most vulnerable children and young people in society it will be a revolution in their service provision.