User Voice may be small but they have a lot to say

Emma Parton

13/12/2013

It's a fair assumption that probation officers come into this line of work due to a genuine desire to help, support and change people’s lives. This is often due to personal life experiences that enable us to empathise with others.  My life could have turned out very differently but I somehow managed to channel my negative experiences into something positive and this led me to where I am today. I believe in change and want to support people to change. Someone once said that I was a 'rescuer' although this has been to my detriment at times. As a Probation Officer, finding the right balance of punishment and rehabilitation is difficult. The ever increasing layers of bureaucracy has seen the Probation Service focus primarily on enforcement and the traditional social work values of advise, assist, befriend have become diluted. In the five short years I've have worked for London Probation I've seen a rapidly changing service. Some of it good, some of it bad but there’s no doubt that the 'streamlining' of services; a fancy way of cutting resources is detrimental to the rehabilitation process.

Service users expect a lot from probation and whilst we genuinely want to meet expectations, the already shrinking service means we simply cannot deliver it all. This leaves me like others feeling frustrated. The biggest changes are yet to come with the Transforming Rehabilitation agenda and Chris Graylings crusade to create a disjointed, profit driven, untried and untested criminal justice system (this is only my view of course). The next 12 months I face uncertainty, worry and a moral dilemma; to CRC or not too CRC. Do I compromise my values to work for a company I do not believe in? Will it become a box ticking exercise? The truth is no one really knows.

Amongst the day to day probation politics there is User Voice. I've always been a supporter of their work and it's hard not to feel inspired by their passion and innovation. Quite simply they are a breath of fresh air in the changing world of changing Criminal Justice. I see service user involvement as fundamental to improving Criminal Justice services. It adds value, credibility, breeds creativity and is solution focused. The outcome does not only benefit the service user but also the staff. A positive probation experience encourages compliance and engagement. For the officer; less breaches, less paperwork, more job satisfaction. Service user feedback is a hot topic and I’ve been extremely impressed by the level of support from the senior management team. I credit Heather Munro’s enthusiasm for User Voice as instrumental in embedding service user involvement within London Probation.

At times the feedback is brutal, it makes people feel uncomfortable. It causes mixed emotions. Sometimes I cringe. It causes this reaction because we care about our work, our colleagues and our service users. Contrary to some people’s beliefs, Probation Officers like to do more than just breach and recall but no one wants to be told they are doing a bad job. That said it is important to mention that a lot of service users give praise to their officers and the support they receive. However there is always room for improvement and this is what the community councils seek to address. The Probation Service needs charities like User Voice to simply tell it like it is. They say what a lot of Probation staff wish they could say. I have been welcomed into the team and feel truly humbled to be a part of the rehabilitation revolution if only for a short time. The staff are lively, inspirational and committed to the User Voice mission and to each other. User voice may be small but they have a lot to say.

Finding a World of Freedom

Perdita Palmer

22/11/2013

Money is freedom – so some say. But how does one define freedom?

Freedom. Think about it. It’s probably one of the most powerful concepts that determines, or in an abstract sense, surrounds politics, culture and humanity. Everyone strives for freedom but what are we actually striving for?

Some argue that education, opportunity, monetary gain in career success equals or enables freedom. But to do what? Travel? See the world? Revel in materialism? Does money provide reliable means by which to find, experience or succeed in love, self- satisfaction or pride? Money may enable one to access many aspects of life that everyone considers necessary or standard in order to conventionally or superficially ‘survive’ but whether one actually feels free or is free with any of these is a different matter. One might have more money than sense, but happiness, love, family, trust, honesty and satisfaction can never be guaranteed.

As the well known saying goes:

“When you are in the final days of your life, what will you want? Will you hug that college degree in the walnut frame? Will you ask to be carried out to the garage so you can sit in your car? Will you find comfort in reading your financial statement? No. What will matter then will be the people”.

You might be thinking: “what has this got to do with User Voice?” Well, a lot. User Voice and the people that have entered my life have taught me one of the most important and enlightening lessons of my life, so far. And I can tell you now that this lesson has changed the direction of my life in a rich and meaningful way that has left me feeling liberated, inspired, ambitious and free.

My journey has gone from conservatism, ignorance and boredom to freedom of thought, satisfaction and appreciation. Having had a very privileged upbringing, it is common of many of my peers to follow the expected timeline of life progression. So, you go from completion of secondary school, to university and into a job that reflects your desire to maintain and replicate the standard of living we are all used to. Yes, privilege, education and financial stability provides opportunity and freedom of choice but how free actually are we? It might sound strange but overwhelming opportunity is actually largely restricting. So much choice equals indecision, confusion and most profoundly dissatisfaction.

I feel as though many of my peers lack in education through experience because of the expected timeline progression. But the opportunities I have said yes to, have led me down a different path that now makes me feel detached from my familiar peers.

My journey began with the shock of someone close to me facing a long stretch in prison. This turned my life upside down and was the catalyst for my desire to become a successful defence barrister but also to enrich my life by understanding and appreciating the lives of others. My personal experience opened up a whole world of understanding but also frustration. The ignorance that fills society about many aspects of the criminal justice system and the people that pass through it infuriates me daily. I used to be one of those conservative bigots who at one stage would have supported an individual such as Chris Grayling. But tragedy happened to me, tragedy happened to my family and it’s not until it happens to you that you can then understand and appreciate other people’s stories.

This society is filled with so much superficial public discourse instilled by the powerful who more often than not have no idea what the people they are there to serve, face. In many ways, I wish I had remained in my bubble and had not experienced such a tragic situation. But in many other ways, I feel as though it has educated me in such a way that makes me cringe at the thought of how I would have lived my life. Before my journey began, I had no idea what I wanted to do but I was money motivated. I had no real passion in life apart from money. Without a specific passion to follow, I was on the brink of entering a career in headhunting/recruitment that would have filled my daily life with aggression, close mindedness and a vulgar desperation for the big pay cheque at the end of the month. How sad. And how lucky I am now to have escaped that.

It’s easy to hear about someone else’s story and have a momentary feeling of sympathy or compassion but how genuine and long lasting is it? My story, however tragic it has been has not even compared to some of the stories attached to some of the individuals I have got to know. But, because of what I have experienced so far, I can truly understand and appreciate the hardship that now inspires me.

Life isn’t about money. Of course you need money to survive but there is much more to life than materialism, the superficiality of relationships, the sick desire to appear a certain way or attempt to embody someone you are not. There are people in this world that have been at rock bottom and faced such tragedy in their life but had the individual strength to acknowledge it, face it, overcome it and carry it with them to save others. Many of these people I have met, I work alongside daily. To come from working in a corporate environment in the city, bored out of my brain, counting down the minutes until the day ends and feeling miserable, bored and so selfish to take for granted the ease and stability of my life compared to where I am now, is amazing. And it’s just the beginning. The moment I walk into my work place now, I can feel the electric passion that unites every single one of us. This is a feeling that I have been lucky enough to experience and learn about; I seek this continuation of satisfaction throughout my career and throughout my life.

Bigots exclude people who have been through the criminal justice system. People even look at me differently and want to dissociate themselves with me because I’m attached to someone in prison. But these individuals, I pity.

My life has taken a completely different direction than was expected, working with individuals who originally felt unfamiliar to me, but I’m proud.

I’m proud to be surrounded by people who are educated, ambitious and enriched with a pure understanding of life. There is no individual better than an ex – prisoner to be able to know and understand the true meaning of freedom. The thought of the raw sense of freedom upon release, a feeling that I have not personally experienced, is so powerful and challenges what most people’s definition of freedom is.

Call me pensive but the last two years of my life have awakened me and have made me a better person. The people I work with every day make me a better person. To have experienced such a transformation is heartwarming. A job shouldn’t be undertaken just for monetary gain. A direction in life shouldn’t be pursued just because it is expected of you or because it’s convenient.

I broke my socially expected rules and feel as though I have found freedom to now live my life.

For me the Council work we do in prisons is all about legitimacy

Jason Warr

11/05/2013

In the Woolf Report (1991), perhaps the most forward thinking report into prison
conducted by any member of the Establishment, Lord Woolf noted that

… a recurring theme in the evidence from prisoners who … were involved in the [Strangeways] riots was that their actions were a response to the manner in which they were treated by the prison system. Although they did not always use these terms, they felt a lack of justice.

In practical terms this meant that the prisoner participants of that, and other disturbances, were involved because they perceived their environment, and the authority inherent within it, as illegitimate. 

Legitimacy in prisons is something of a thorny and complicated issue (see Sparks et al 1996) and of course in this situation we are discussing the perspectives of two related but variant populations; which makes for an even more complicated picture. However, in essence people confer legitimacy to organisations or systems if and only if there is a shared commitment to the cultural, normative or structural values that underpin those organisations/systems.

Within the carceral state of England and Wales, the legitimacy of communities has most commonly relied upon a conjunction of the democratic nature of the community and the joint enterprise of therapy, which exists in the various TC models and units that are scattered throughout the prison service. However, for the majority of prisoners, who exist outside of these communities, legitimacy can be in short supply.

The problem then arises that if legitimacy is in short supply how do we keep prisons this side of the brink of disorder and riot? Having had experience of ‘a disturbance’ in prison believe me you do not want a prison to descend into the brutal maelstrom of disorder. It does no one any favours, not the participants, not staff and not the wider population or indeed the public. So what can be done to ensure this does not happen?

One such mechanism is involving prisoners in the regime in which they must exist, involving them in shaping the manner of their incarceration. This is not, as some of the more right wing press may attest, pandering to the whims of prisoners but is instead the opening of a dialogue between what can often be two entrenched and openly hostile populations –prisoners and the prison.

Ever since the Woolf report there has been a recognition of the importance of this process but many of the experiments have failed. The User Voice model has not failed. It has not failed because our engagement both instils from the outset, and maintains throughout, objectivity and open democracy – which can in turn lead to a process of communitisation (the adoption of the community values and structure) and thus legitimacy.  How does it do this?

Simples! Council’s fail when there is no investment (and thus no action) from the Number 1 Governor, if the prisoners who end up on it are staff favourites or patsies and have no respect throughout the population and if the Senior Management Team become alienated through the Council’s negativity. We solve these issues. How? Well, that would be telling … trade secrets and all that (I could tell you but then I would have to …)!

Let us just say that investment is ensured by contracting us in, we engage with the whole population whether they be those with GOAD issues (those like us!) or not and we are solution driven and focused. See, simples (maybe).

So for me its all about legitimacy. Without it Gaols fall, with it … well its not a panacea but it enables a process of dialogue, collaboration, co-production, civility, pro-socialisation, increased social capital and ultimately improved relationships and then … peace! 

That’s why I’m there, that’s why I do what I do.